Frequently Asked Questions

What is a sensitive soul?

A sensitive soul is someone who has a heightened awareness of everything. To find out whether you are a sensitive soul you can take the free quiz here.

What does SWEET POWERTM mean?

SWEET POWERTM is an all-new intuitive approach to personal development, career growth, and self-care designed for those who have big things to do in this world, but who often feel drained by the demand that showing up big requires. SWEET POWERTM is all about: combining your sweetness with your strength. Read all about it here.

What is the delivery time for fulfilling orders?

For online programs you get immediate access to the content upon payment—unless the program has not yet started. In that case you will receive course materials as soon as they are released.

We do our best to fulfill orders for physical products as soon as we can. Depending on how busy we are, delivery time usually varies between 1 and 3 business days, from the time your order is placed until your package is shipped. You will receive a notification once your parcel is on its way.

What are the methods of payment?

In our web shop you can pay using PayPal, Ideal (safe payments through your own bank, only available in The Netherlands) or you can transfer the funds into our business account. Of course you can use PayPal for credit card payments as well.

How can I file a complaint?

Oh no! We really hope you won’t ever need this. But if something went wrong: you can file a complaint by sending an email to clientcare[at]2brighteyes[dot]com. Please include the name of the product, the batch number (see label) in case of essential oils, your order number (see invoice) and an explanation of your complaint.

What is the warranty period?

We guarantee that every one of our essential oils is in excellent condition when we ship it to you. You need to store the oils in a cool, dark and dry place. When stored this way, we guarantee that the oils will maintain their quality until the expiration date on the label.

Are Flowerdoctor products tested on animals?

No, none of our products are tested on animals. Of course not! Our products have no animal ingredients either. We do test all our products thoroughly on ourselves!

What is the difference between essential oils and perfume?

Essential oils are concentrated plant extracts and, therefore, completely natural. Most perfumes are synthetic, formulated with alcohol as a base ingredient. Perfumes have as their sole objective to smell good. Essential oils have a much broader purpose and effect. Apart from smelling delightful, essential oils can assist in enhancing both physical and emotional well-being.

What are the general terms and conditions?

Click here to read the general terms and conditions.

What is your Privacy Policy?

You can read our entire Privacy Policy here.

 

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