Frequently Asked Questions

What is the shelf life of essential oils?

Usually essential oils have a shelf life of several years. Citrus oils have a shorter shelf life, approximately 1 year after opening. Check the label for the expiration date.

How can I best store essential oils?

Always store essential oils in a cool, dry and dark place, preferably one with a constant temperature. Make sure the oils are not exposed to sunlight, as that diminishes the quality.

What do essential oils consist of?

Essential oils are very concentrated plant extracts that are derived from different parts of a plant. For instance, lavender oil is obtained from the blooming tops of lavender; lime oil is cold pressed from the skin of the lime; and, cinnamon oil is distilled out of the leaves or bark of the cinnamon tree. The most common method of extraction is steam distillation. For more information, please refer to “What are essential oils?” at the toolbar at the top of every page.

What is the delivery time for fulfilling orders?

We try to fulfill orders as soon as we can. Depending on how busy we are, delivery time usually varies between 1 and 3 business days, from the time your order is placed until your package is shipped.

What are the methods of payment?

In our web shop you can pay using PayPal, Ideal (safe payments through your own bank, only available in The Netherlands) or you can transfer the funds into our business account.

How can I file a complaint?

You can file a complaint by sending an email to clientcare[at]2brighteyes[dot]com. Please include the name of the product, the batch number (see label) for essential oils, your order number and an explanation of your complaint.

What is the warranty period?

The diffusers have a 1 year warranty from the date of purchase. We guarantee that every one of our essential oils is in excellent condition when we ship it to you. You need to store the oils in a cool, dark and dry place. When stored this way, we guarantee that the oils will maintain their quality until the expiration date on the label.

Which oils can I use in the diffuser?

Generally, you can diffuse any pure essential oil. Make sure that you only use undiluted essential oils in a diffuser. All 10 and 20 ml. essences from Flowerdoctor are pure and undiluted essential oils and, thus, are suitable for diffusing. However, you cannot use oils such as Body Oil or Bath Oil in the diffuser. These will clog the device.

Can I use essential oils during my pregnancy?

Most essential oils can be used externally and even more oils can be safely diffused. Oils that should be avoided during pregnancy are mainly the more ‘spicy’ ones, such as basil, clary sage, clove, cinnamon, hyssop, juniper berry, marjoram, myrrh, nutmeg, oregano, peppermint, rosemary, sage, thyme and wintergreen. This list is not conclusive and is not meant as an official guideline for safe oils that can be used during pregnancy. Always make sure that the oil you are about to use is suitable for your personal situation. Using essential oils internally during pregnancy is not advisable. It is strongly recommended that you consult your physician before ingesting any essential oil, whether during pregnancy or before/after.

Can a newborn baby bathe with essential oils?

Our ‘Baby Bath Rose’ and ‘Baby Bath Lavender’ are suitable for babies to use in a bath. It is not recommended to add essential oils to the bathwater yourself. This can cause an undesired stimulation of the baby’s skin. If you do want to try for yourself, make sure you use very mild essential oils and a maximum of 2 drops of essential oil per 50 ml. of neutral bath oil. Use about 5 ml. of such a blend per bath. In light of this, it is easier and safer to use the ready-to-use Baby Bath products from Flowerdoctor.

How can I best use an essential oil in a bath?

Always combine essential oils with a neutral bath oil or neutral shower gel for this purpose. Mix 5-10 drops of essential oil with some neutral bath oil on your hand (use a lower dosage for kids). This ensures that the oil will spread throughout the water and not float on the surface (which can cause skin irritation). Be careful when using so-called ‘hot oils’ when taking a bath, as these can also cause skin reactions or irritations.

What are ‘hot oils’?

So-called ‘hot oils’ are essential oils that can cause skin irritation and redness when used on the skin or in a bath. Make sure to always properly dilute these oils. Examples of ‘hot oils’ are: oregano, basil, peppermint, cinnamon.

Why should I stay out of the sun after using citrus oils on my skin?

Citrus oils contain components that can provoke a phototoxic reaction, making the skin more sensitive to ultraviolet light. This means that people may develop discolouration of the skin when exposed to the sun or tanning bed after using a citrus oil. We advise that you stay out of the sun and away from tanning beds for a couple of hours after applying citrus oils to the skin.

Can I apply essential oils directly onto my skin (without diluting them)?

We recommend that you always dilute essential oils when using them on your skin. Dilute it, for example, with neutral body or massage oil to prevent irritation, burning sensation or redness of the skin. Essential oils are very concentrated and, therefore, very powerful. Some oils are generally regarded as safe and can be applied undiluted to the skin to calm insect bites, work on reflex zones or help heal small wounds. Examples of these oils are lavender, tea tree, eucalyptus, helichrysum and rose.

What should I do in case of skin irritation after using essential oils?

When irritation of the skin occurs, it is recommended that you apply a little carrier oil, such as almond oil or olive oil, to the irritated skin. You can also use neutral body or massage oil to alleviate the irritation.

Are Flowerdoctor products tested on animals?

No, none of our products are tested on animals. Our products have no animal ingredients either. We do test all our products thoroughly on ourselves!

Can I use essential oils in the sauna?

Yes, it can greatly enhance your sauna experience. Use approximately 10 drops of an essential oil in a bucket of water and stir well before you pour some water on the hot stones. Never put essential oils directly on the stones. For an infrared sauna you can use clay stones or little clay diffusers (available in our web shop). Simply drop the oil on the clay stones and place them on the floor of the sauna.

What is the difference between essential oils and perfume?

Essential oils are concentrated plant extracts and, therefore, completely natural. Most perfumes are synthetic, formulated with alcohol as a base ingredient. Perfumes have as their sole objective to smell good. Essential oils have a much broader purpose and effect. Apart from smelling delightful, essential oils can assist in enhancing both physical and emotional well-being. For an explanation of how essential oils work and in which ways they can support body and mind, please refer to ‘What are essential oils?’ at the toolbar menu at the top of each page.

What are the general terms and conditions?

Click here to read the general terms and conditions